Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Department and Team Leaders
• HR and Organizational Development Professionals
• Performance and Planning Managers
• Operations and Project Managers
• Quality Assurance and Process Improvement Professionals
• Anyone responsible for monitoring performance and setting KPIs

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Understand the fundamentals of job monitoring and performance measurement.
• Design and implement relevant, measurable, and actionable KPIs.
• Align KPIs with organizational, departmental, and individual goals.
• Use monitoring tools and dashboards to track and report performance.
• Analyze performance data to drive decisions and continuous improvement.
• Foster accountability and performance culture in teams.
• Avoid common pitfalls in KPI design and job monitoring processes.

DAY 1

Fundamentals of Job Monitoring and Performance Management

• Pre test
• Introduction to Job Monitoring
• The Importance of Performance Management in Organizations
• Elements of an Effective Job Monitoring System
• Roles and Responsibilities in Performance Oversight
• Overview of the Performance Management Cycle
• Case Study

DAY 2

Understanding and Designing KPIs

• Definition and Characteristics of Effective KPIs
• SMART and CLEAR Criteria for KPI Development
• Types of KPIs: Strategic, Tactical, and Operational
• Lagging vs. Leading Indicators
• KPI Hierarchies: Corporate, Departmental, and Individual
• Group Exercise

DAY 3

KPI Implementation and Alignment

• Linking KPIs to Job Descriptions and Business Objectives
• Balanced Scorecard and Other KPI Frameworks
• Setting Performance Targets and Thresholds
• Integrating KPIs into Job Roles and Appraisal Systems
• Communicating KPIs to Employees and Teams
• Group Exercise

DAY 4

Tools for Monitoring, Tracking, and Reporting

• KPI Dashboards and Reporting Systems
• Data Collection and Validation Techniques
• Visualizing KPIs with Charts and Scorecards
• Using Software and Digital Tools (Excel, Power BI, etc.)
• Frequency and Methods of Monitoring
• Group Exercise

DAY 5

Performance Analysis, Feedback, and Continuous Improvement

• Analyzing KPI Results for Insights and Action
• Identifying Performance Gaps and Root Causes
• Delivering Constructive Feedback Based on KPIs
• Revising KPIs: When and How
• Driving a Performance Culture through Monitoring and KPIs
• Final Activity
• Post test