Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Managers, team leaders, and supervisors
• Project managers and coordinators
• Business analysts and planners
• Professionals involved in problem-solving and strategic decision-making
• Anyone who wants to improve their creativity, critical thinking, and decision-making skills

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Define and diagnose complex problems using structured problem-solving techniques.
• Generate creative and innovative solutions through brainstorming and lateral thinking methods.
• Evaluate and compare alternative solutions using decision-making frameworks and tools.
• Recognize and mitigate decision-making biases and risks.
• Apply effective decision-making strategies in team and organizational contexts.
• Communicate decisions clearly and gain support for implementation.

DAY 1

Understanding Problems and Challenges

• Pre-test
• Types of problems: simple, complex, and wicked
• The problem-solving process
• Root cause analysis techniques (5 Whys, Fishbone Diagram)
• Problem definition and framing
• Workshop
• Group exercise

DAY 2

Creative Thinking and Idea Generation

• Principles of creative thinking
• Divergent vs. convergent thinking
• Brainstorming, SCAMPER, mind mapping
• Removing mental blocks and encouraging innovation
• Group exercise

DAY 3

Analytical Tools for Decision Making

• Decision-making models: Rational, intuitive, and collaborative
• Decision Matrix, Cost-Benefit Analysis, SWOT
• Risk and uncertainty in decision making
• Using data in decisions
• Group exercise
• Case study

DAY 4

Overcoming Biases and Group Decision-Making

• Common decision-making biases (confirmation, anchoring, groupthink, etc.)
• Techniques to avoid or reduce biases
• Team decision-making dynamics
• Consensus building and conflict resolution
• Bias identification and role-play
• Exercise: Team decision-making under pressure

DAY 5

Decision Implementation and Communication

• Action planning and implementation steps
• Communicating decisions to stakeholders
• Monitoring outcomes and learning from results
• Creating a culture of effective decision-making
• Final group presentation
• Development of personal action plans and key takeaways
• Post-test