Course Details

This course is appropriate for a wide range of professionals but not limited to:

• HR Managers and HR Business Partners
• Line Managers and Team Leaders
• Performance and Talent Management Professionals
• Learning and Development (L&D) Specialists
• Supervisors and Department Heads
• Anyone involved in employee evaluation and development

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Understand the principles and components of effective performance management systems.
• Align individual and team goals with strategic organizational objectives.
• Set SMART goals and key performance indicators (KPIs).
• Deliver constructive feedback and conduct performance appraisals confidently.
• Identify and manage underperformance effectively.
• Implement coaching and development plans for employee growth.
• Foster a performance-oriented culture within the organization.

DAY 1

Introduction to Performance Management

• Pre-test
• The evolution of performance management systems
• Importance and objectives of performance management
• Key components of a successful performance management cycle
• Strategic alignment: linking individual goals to organizational strategy
• Common challenges and myths in performance management
• Case study and group discussion

DAY 2

Goal Setting and Performance Planning

• Setting SMART goals and measurable objectives
• Defining Key Performance Indicators (KPIs) and critical success factors
• Role clarity and expectation setting
• Cascading goals across teams and departments
• Creating Individual Development Plans (IDPs)
• Workshop

DAY 3

Feedback, Coaching, and Continuous Development

• The role of continuous feedback in performance improvement
• Feedback models: SBI (Situation-Behavior-Impact), BOOST, etc.
• Coaching for performance vs. coaching for development
• Conducting effective one-on-one sessions
• Tools for continuous learning and performance support
• Role-playing exercise

DAY 4

Performance Appraisal and Evaluation

• Types of appraisal systems (360-degree, rating scales, narrative, etc.)
• Conducting fair and unbiased performance reviews
• Handling difficult appraisal conversations
• Legal and ethical considerations in performance evaluations
• Using data to drive performance decisions
• Exercise

DAY 5

Managing Underperformance and Building a High-Performance Culture

• Diagnosing causes of underperformance
• Strategies to manage and improve poor performance
• Disciplinary vs. developmental approaches
• Motivating high performers and succession planning
• Building a culture of accountability, recognition, and excellence
• Action planning: Developing a performance improvement strategy
• Post-test