Course Details

This course is appropriate for a wide range of professionals but not limited to:

• Quality Managers and Directors
• Senior Management and Process Owners
• Continuous Improvement Specialists (Black Belts, Green Belts)
• Project Managers and Operations Managers
• Strategic Planners responsible for quality strategy

• Expert-led sessions with dynamic visual aids
• Comprehensive course manual to support practical application and reinforcement
• Interactive discussions addressing participants’ real-world projects and challenges
• Insightful case studies and proven best practices to enhance learning

By the end of this course, participants should be able to:

• Understand and apply the core principles and philosophical concepts of TQM (Deming, Juran, Crosby).
• Implement the PDCA Cycle (Plan-Do-Check-Act) for continuous process improvement.
• Master essential Statistical Process Control (SPC) tools and techniques (control charts).
• Utilize Quality Function Deployment (QFD) to translate customer needs into design specifications.
• Establish a quality measurement system and manage the Cost of Quality (CoQ) effectively.
• Lead organizational transformation and foster total employee involvement in quality initiatives.

DAY 1

TQM Philosophy and Principles

• Welcome and introduction
• Pre-test
• The evolution of quality management: Inspection to TQM
• The gurus of quality: Deming's 14 Points, Juran's Trilogy, and Crosby's Absolutes
• The three core pillars of TQM: Customer Focus, Process Approach, and Total Involvement
• Leadership's role in driving and sustaining a quality culture
• Aligning TQM strategy with organizational vision

DAY 2

Process Management and Continuous Improvement

• Understanding process variation and the difference between common and special causes
• Introduction to the Shewhart Cycle (PDCA) and its application for continuous improvement
• Process mapping, analysis, and re-engineering
• Lean principles and waste reduction techniques (Muda, Mura, Muri)
• Implementing suggestion systems and employee empowerment initiatives

DAY 3

Statistical Process Control (SPC) and Measurement

• Fundamentals of Statistical Process Control (SPC) and variation analysis
• Understanding process capability (Cp and Cpk)
• Mastering Control Charts: When and how to use X-bar, R, P, and C charts
• Sampling theory and methods for data collection
• Establishing a reliable and consistent quality measurement system

DAY 4

Advanced Tools and Customer Focus

• Quality Function Deployment (QFD): Building the "House of Quality"
• Translating customer needs into product/service design characteristics
• The Voice of the Customer (VOC) and its integration into the TQM system
• Applying the Seven Management and Planning Tools (Affinity Diagram, Tree Diagram, etc.)
• Managing the Cost of Quality (CoQ) for strategic investment

DAY 5

TQM Implementation and Organizational Change

• Developing the TQM implementation strategy and roadmap
• Overcoming cultural resistance and achieving total employee involvement
• Integrating TQM with other management systems (e.g., ISO 9001)
• Case studies of successful TQM transformation and results
• Post-test
• Certificate ceremony